Pickup Proof terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Pickup Proof from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Pickup Proof.
Who provides the service
Pickup Proof is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A monthly per-site subscription that runs a check when a driver arrives to collect freight: licence and optional selfie through an identity verification provider, tractor and trailer photos, a match against the booking, and a confirmation request to the carrier's FMCSA-registered contact, shown to your dock as green, yellow or red.
What is included
- Dock: 1 site, up to 75 verified pickups a month, QR check-in and dock screen, carrier confirmation to the FMCSA contact, release log export, 2 dock users
- Site: up to 2 sites, up to 200 verified pickups a month, rules for high-value loads, tender email forwarding, 10 dock users
- Network: up to 5 sites, up to 500 verified pickups a month, per-client release logs, REST API, unlimited dock users
- Identity verification fees for the included pickups
- Site, QR codes and dock screen set up within 2 business days, and a timestamped release log exportable as PDF or CSV
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Dock | $49 per month | One shipping site with a modest daily outbound volume |
| Site | $99 per month | Busy warehouses and shippers with high-value lanes |
| Network | $249 per month | 3PLs and multi-site shippers |
Billed monthly per site, cancel any time. Identity verification fees for the included pickups are part of the price; extra verified pickups cost $0.75 each. All plans include booking match, equipment photos, carrier confirmation and the release log. Founding customer pricing stays fixed while you remain subscribed. We set up new sites within 2 business days.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Dock covers 1 site and up to 75 verified pickups a month; Site up to 2 sites and 200 pickups; Network up to 5 sites and 500 pickups. If you go over the monthly allowance nothing is blocked: we tell you by email, and extra verified pickups cost $0.75 each, or from the next month you move to the plan that fits. Unused pickups do not roll over.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not replace carrier vetting by your broker
- We do not store licence images or selfies; they are processed by the identity verification provider
- We do not decide whether freight is released; your clerk does, following your rules
- We do not claim that any setting makes you compliant with biometric privacy laws, and this is not legal or insurance advice
- We do not guarantee that a check prevents fraud or theft, or that a record will support an insurance claim
Your responsibilities
- Review each result and its reasons before you release freight, and call a known number when a check is yellow or red
- Give us accurate load, carrier and appointment data
- Decide with your counsel whether to use face match at each site and which consent settings to use
- Have the right to collect and share driver and load data with us and our identity verification provider
- Set release rules per site and load type, and manage dock user access
- Choose a record retention period that fits your obligations
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
This service involves identity verification and, where you switch it on, biometric face matching, which some states (such as Illinois) regulate. We are not a law firm, not an identity verification provider (that is Didit) and not a carrier-vetting service. You (with your counsel) decide which checks and consent settings to use at each site and stay responsible toward drivers and authorities for that choice. The identity provider's results, carriers' replies and insurers' decisions are outside our control.
Outside services
- Didit identity verification: if it is down or changes, licence and face checks cannot complete and the check stays yellow until your clerk follows your rule
- FMCSA public carrier records: if contact or authority data is outdated or unavailable, the confirmation request may go to the wrong contact or not be sent
- Carriers' registered contacts: if a carrier does not reply, loads that require a confirmed reply stay on hold
- Email delivery of tenders and alerts: if forwarding or alerts fail, loads may need to be entered manually
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Pickup Proof, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Pickup Proof is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Pickup Proof is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Pickup Proof is limited to the fees you paid us for Pickup Proof in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Pickup Proof; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.