Title II Document TriageRequest service
For cities, counties, school districts, special districts and HHS-funded providers

Fix the PDFs the rule covers, not every PDF you ever posted

Under the ADA Title II web rule, state and local governments with a population of 50,000 or more must meet WCAG 2.1 Level AA from April 26, 2027; smaller ones and special districts from April 26, 2028. HHS set May 11, 2027 for recipients of its funding with 15 or more employees. Most websites hold thousands of old PDFs. We inventory every document on your site and sort each one against the rule's exceptions, so your remediation budget goes on the documents people use to get your services.

Updated

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  • A full inventory of PDF, Word, Excel and PowerPoint files on your site, with the page that links each one, its date, size, page count and basic accessibility state.
  • Each document sorted into must fix, archive candidate, likely excepted or remove, with the reason, checked by a person before you see it.
  • A prioritised fix list with page counts to budget remediation, and an archive plan that meets the rule's four conditions.
$49 document count for your domainInventory and triage in 10 business daysTriage from $290, paid once
You get the planThe full inventory, a prioritised fix list with page…
Apr 26, 2027

DOJ's interim final rule moved the Title II compliance date to April 26, 2027 for entities of 50,000 or more, and to April 26, 2028 for smaller entities and special districts.

Source: ada.gov
May 11, 2027

HHS extended its Section 504 web and mobile accessibility date to May 11, 2027 for recipients with 15 or more employees, and to May 10, 2028 for those with fewer.

Source: public-inspection.federalregister.gov
WCAG 2.1 AA

WCAG 2.1 Level AA is the technical standard for state and local government web content and apps, with exceptions such as archived content and preexisting documents.

Source: ada.gov
Why now

The deadline moved a year. The PDF backlog did not.

On April 20, 2026 the Justice Department extended the Title II web rule's compliance dates by one year: April 26, 2027 for public entities with a total population of 50,000 or more, and April 26, 2028 for smaller entities and every special district government. The technical standard is unchanged, WCAG 2.1 Level AA, and DOJ says covered entities keep an ongoing duty to make web content accessible whatever the dates. HHS made the same one-year move for its Section 504 rule, which covers recipients of HHS financial assistance from hospital systems to small local clinics.

Documents are the hard part. HHS's own extension notice cites a National Association of Counties survey in which counties named time-consuming and costly remediation of PDF documents as an obstacle. Yet the rule does not require every old file to be fixed: preexisting documents posted before the compliance date are generally excepted unless people currently use them to apply for or access services, and content that meets all four archive conditions is excepted too.

That makes sorting the backlog the first job. A meeting packet from 2019 and a permit application posted in 2019 are both old PDFs, but only one of them has to meet WCAG 2.1 AA. We find every document, sort it with the reason, and leave you with a fix list sized for a budget.

Without it

  • Doing it yourself: Free. ADA.gov publishes first steps that include identifying your web content and reviewing the exceptions, and free…
  • Remediating everything: PDF remediation vendors publish per-page prices, for example from $0.30 a page for automated tagging to $12 or more a…
  • Full accessibility platforms: Monitoring platforms scan pages and documents continuously and suit large entities with ongoing budgets. They report…

With Title II Document Triage

  • A full inventory of PDF, Word, Excel and PowerPoint files on your site, with the page that links each one, its date, size, page count and basic accessibility state.
  • Each document sorted into must fix, archive candidate, likely excepted or remove, with the reason, checked by a person before you see it.
  • A prioritised fix list with page counts to budget remediation, and an archive plan that meets the rule's four conditions.
  • Complete document inventory
  • Exception sorting with reasons
How it works

How it works

  1. 1

    $49 document count

    Send your domain. Within 2 business days we reply with how many PDF and Office files we can reach on it, grouped by the year they appear to date from.

  2. 2

    We inventory every document

    A crawl of your public site and document centre lists each file with the page that links it, its dates, size, page count, tags, text layer and title. Read-only: nothing on your site is changed.

  3. 3

    We sort each one

    Against the rule's exceptions: posted before your compliance date or not, used to apply for or access a service or not, archive conditions met or not, individualized and password-protected or not. A person reviews every must-fix call.

  4. 4

    You get the plan

    The full inventory, a prioritised fix list with page counts, an archive plan, and a short summary for your council, board or ADA coordinator.

What it does

Features

Complete document inventory

PDF, Word, Excel and PowerPoint files found on your site and document centre, with linking page, file date, page count and size, in one spreadsheet.

Exception sorting with reasons

Each file labelled must fix, archive candidate, likely excepted or remove, with the rule condition behind the label, so your team can check the call.

Service-use flags

Applications, forms, fee schedules, permits, enrolment and benefit documents flagged first, because the preexisting document exception does not cover files people use to access services.

Basic accessibility state

Whether each PDF is tagged, has a real text layer or is a scan, and has a title and language set, which drives remediation effort and cost.

Archive plan

Which old files can move to a clearly identified archive area, kept unchanged and only for reference, research or recordkeeping, as the rule requires.

Fix list sized for a budget

Must-fix documents in priority order with total page counts, so you can get comparable remediation quotes or plan in-house work.

Duplicates and dead files

Duplicate uploads, outdated versions and files no page links to, listed for removal before anyone pays to remediate them.

Board-ready summary

A two-page summary of counts, deadlines and the plan, written for a council, school board or ADA coordinator.

A look inside

A look inside

What you get: the working view and the delivery report.

Illustration of the layout, built from this page's own feature list. It shows no real results.

The working viewA crawl of your public site and document centre lists each file with the page that links it, its dates, size, page count, tags, text layer…
Your delivery reportThe document count comes back within 2 business days. The full inventory and triage take up to 10 business days for 500 documents.
Built for

Who it's for

Cities and counties of 50,000 or more

April 26, 2027 is the date, and years of agendas, minutes, permits and reports sit on the website.

School districts and special districts

Districts on the April 2028 date that want to plan the document work over two budget years instead of one.

Clinics and nonprofits funded by HHS

Recipients of HHS financial assistance with 15 or more employees, facing May 11, 2027 under the Section 504 rule.

Web vendors and consultants

Agencies that run public-sector sites and need a defensible document list before quoting remediation.

Works with

Plans

Pricing

The document count is $49, credited in full against a triage plan ordered within 30 days. Triage plans are one-time prices per website, paid once after the count confirms the size. Remediating documents is not included; we can quote it separately, or you can take the fix list to any remediation vendor. We are not a law firm: the sorting applies the rule's published exceptions, and final decisions stay with your entity and its counsel. Founding customer pricing applies to early-access orders.

Orders are subject to the Title II Document Triage terms.

Document count

$49 one-time

How big is your document backlog?

  • One domain
  • PDF and Office files found
  • Counts by apparent year
  • Reply within 2 business days
  • Fee credited in full against a triage plan ordered within 30 days
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Recommended

Triage

$290 one-time

Up to 500 documents on one website

  • Full inventory spreadsheet
  • Each file sorted with its reason
  • Service-use flags reviewed by a person
  • Prioritised fix list with page counts
  • Archive plan
  • Board-ready summary
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Large triage

$690 one-time

Up to 2,000 documents, or several sites

  • Up to 2,000 documents
  • Up to 3 related websites
  • Everything in Triage
  • Department-by-department fix lists
  • 60-minute review call
  • Extra documents at $25 per 100
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Compared with the alternatives

Doing it yourself
Free. ADA.gov publishes first steps that include identifying your web content and reviewing the exceptions, and free checkers such as WebAIM's WAVE test individual pages. The time goes into finding and sorting every document, which is what we do.
Remediating everything
PDF remediation vendors publish per-page prices, for example from $0.30 a page for automated tagging to $12 or more a page for expert review at one vendor when we checked on 3 November 2026. Paying that for every page you ever posted is often the most expensive route.
Full accessibility platforms
Monitoring platforms scan pages and documents continuously and suit large entities with ongoing budgets. They report issues; deciding which documents the exceptions cover is still yours.

What changed

  • DOJ's interim final rule moved the Title II compliance date to April 26, 2027 for entities of 50,000 or more, and to April 26, 2028 for smaller entities and special districts. Source: ada.gov
  • HHS extended its Section 504 web and mobile accessibility date to May 11, 2027 for recipients with 15 or more employees, and to May 10, 2028 for those with fewer. Source: public-inspection.federalregister.gov
  • WCAG 2.1 Level AA is the technical standard for state and local government web content and apps, with exceptions such as archived content and preexisting documents. Source: ada.gov
  • Counties surveyed by the National Association of Counties, as cited in HHS's extension notice, said time-consuming and costly remediation of PDF documents remains an obstacle. Source: public-inspection.federalregister.gov
Getting started

From a domain name to a document plan

The document count comes back within 2 business days. The full inventory and triage take up to 10 business days for 500 documents.

  1. Day 1: Send your domain and any document centre address.
  2. Day 2–3: We send the document count; you choose a plan.
  3. Day 4–10: We inventory and sort every document, with a person reviewing every must-fix call.
  4. Day 11–14: You receive the inventory, fix list, archive plan and summary, and we walk you through it.

Security and data

  • We only crawl public pages and files; no logins, CMS access or changes to your site.
  • Crawls are rate-limited and identify themselves, and can run outside office hours on request.
  • Password-protected and individualized documents are not downloaded.
  • Inventories are shared only with the contacts you name and deleted 90 days after delivery on request.
Guides

Guides and answers

ADA Title II web rule deadline: April 2027 and April 2028

DOJ moved the ADA Title II web accessibility dates to April 26, 2027 and April 26, 2028. Who is covered, the HHS Section 504 dates and what to do first.

Read the guide →

ADA Title II PDF exceptions: which old documents to fix

Title II does not make you fix every old PDF. The preexisting document, archive and password-protected exceptions explained, with what still has to be fixed.

Read the guide →

Questions

When do we have to comply?

Public entities with a total population of 50,000 or more: April 26, 2027. Those under 50,000, and every special district government: April 26, 2028. HHS-funded recipients under Section 504: May 11, 2027 with 15 or more employees, May 10, 2028 with fewer.

Do we have to fix every old PDF?

Not necessarily. Documents posted before your compliance date are generally excepted, unless people currently use them to apply for, access or participate in your services. Files that meet all four archive conditions are excepted too. New documents posted after the date must conform.

How is our population worked out?

ADA.gov says most governments use their 2020 Census population. Independent school districts use the most recent Small Area Income and Poverty Estimates, city and county school districts use their city's or county's population, and a department without its own count uses its parent government's. Special districts have the April 2028 date.

Could the rule change again?

Possibly. DOJ and HHS both said they may propose changes to the substance of the rules. Until then, both say they expect to apply the new dates, and the ongoing duty to make services accessible applies regardless.

Do you fix the documents?

Not in the triage price. We can quote remediation for the must-fix list once its page count is known, or you can send the list to any vendor or your own staff.

Does an exception mean we never provide an accessible version?

No. ADA.gov says that even when an exception applies, you may still need to provide an accessible version to a person who asks for one.

Is this an official DOJ or HHS service?

No. Title II Document Triage is an independent service that applies the published rules. It is not legal advice or a certification of compliance.

Spend the remediation budget on the documents that count

Start with a $49 count of the documents on your site. Every file sorted into fix, archive or excepted, from $290.

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