Title II Document Triage terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Title II Document Triage from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Title II Document Triage.
Who provides the service
Title II Document Triage is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A one-time inventory and triage of the PDF, Word, Excel and PowerPoint files on your public website. Each file is sorted into must fix, archive candidate, likely excepted or remove against the published exceptions of the ADA Title II and Section 504 web rules, and you receive a prioritised fix list and archive plan.
What is included
- Document count ($49, one-time, credited against a triage plan ordered within 30 days) for one domain, with a reply within 2 business days
- Read-only crawl of your public site and document centre, listing each file with its linking page, dates, size, page count and basic accessibility state
- Each file labelled must fix, archive candidate, likely excepted or remove, with the reason, and a person reviewing every must-fix call
- A prioritised fix list with total page counts and an archive plan
- Duplicates, outdated versions and unlinked files listed for removal
- A two-page board-ready summary; on Large triage also department-by-department fix lists and a 60-minute review call
- Delivery as an XLSX inventory and a PDF fix list and summary, within up to 10 business days for 500 documents
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Document count | $49 one-time | How big is your document backlog? |
| Triage | $290 one-time | Up to 500 documents on one website |
| Large triage | $690 one-time | Up to 2,000 documents, or several sites |
The document count is $49, credited in full against a triage plan ordered within 30 days. Triage plans are one-time prices per website, paid once after the count confirms the size. Remediating documents is not included; we can quote it separately, or you can take the fix list to any remediation vendor. We are not a law firm: the sorting applies the rule's published exceptions, and final decisions stay with your entity and its counsel. Founding customer pricing applies to early-access orders.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
The document count ($49) covers one domain. Triage ($290) covers up to 500 documents on one website. Large triage ($690) covers up to 2,000 documents across up to 3 related websites, with extra documents at $25 per 100. Work beyond the cap of your plan is quoted by email before we start and is never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- Remediating documents is not included; we can quote it separately
- We do not log in to your CMS, change your site, or download password-protected or individualized documents
- This is not legal advice and not a certification of WCAG 2.1 or ADA compliance
- We are not an official DOJ or HHS service
Your responsibilities
- Check the inventory, labels and fix list before you rely on them to remove, archive or remediate a document
- Give us the correct domain and document centre addresses and accurate details about your entity type, population band or employee count
- Have the authority to request a crawl of the website you name and to share any files or details you send us
- Make the final decision on each exception and on your compliance date with your ADA coordinator and counsel
- Provide an accessible version of an excepted document to anyone who asks for one
- Arrange remediation separately, with us on a separate quote, another vendor or your own staff
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
Title II Document Triage applies the published exceptions of the ADA Title II and Section 504 web rules. We are not a law firm, not an accredited accessibility auditor and not part of DOJ or HHS, and our output is not legal advice or a certification of compliance. Your entity and its counsel review the sorting, decide what to fix, archive or remove, and remain responsible for compliance. DOJ, HHS and the courts decide how the rules apply, and they may change the rules or dates; those decisions are outside our control.
Outside services
- Your public website, CMS and document centre: if pages are blocked, slow, moved or changed during the crawl, some files may be missed or the counts may differ
- The ADA Title II and Section 504 rules as published by DOJ and HHS: if they change, the sorting reflects the rules as published when we deliver
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Title II Document Triage, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Title II Document Triage is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Title II Document Triage is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Title II Document Triage is limited to the fees you paid us for Title II Document Triage in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Title II Document Triage; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.