Claim what WFS lost or short-received, before the window shuts
Shortfall Claims reconciles what you sent to WFS with what Walmart received, sold, returned and sent back, then prepares each claim with the documents Walmart asks for, ready for you to submit in Seller Center or for us to file under a user you choose to add. WFS windows are short and differ by claim type, from 30 days after a removal deduction to 50 days after an inbound delivery, so we work from a calendar, not a backlog.
Updated
- Inbound shortages investigated between day 10 and day 50 after delivery to the fulfillment center, as Walmart requires, with BOLs or proof of delivery attached.
- Customer return disputes filed within 45 days of each dispute window opening: returns not processed after 90 days, return-to-seller units never received, wrong or damaged items sent back.
- Removal order problems claimed within 60 days of the deduction (30 days if the shipment never arrived), with photos, GTINs and tracking.
Walmart lets sellers open a WFS inbound shortage investigation between 10 and 50 days after tracking-confirmed delivery to a fulfillment center; if WFS lost the inventory, it reimburses the estimated sale proceeds based on the item's average sales price, and accepts no appeals (guide updated 6 August 2026).
Source: marketplacelearn.walmart.comWFS customer return disputes must be submitted within 45 days of the dispute window opening; for a return not processed or reimbursed, the window opens 90 days after the customer started the return (guide updated 2 April 2026).
Source: marketplacelearn.walmart.comFor WFS removal orders, damaged or missing units must be claimed within 60 days of the financial deduction, and shipments not delivered back within 30 days; inventory value is the listed price minus referral and fulfillment fees (guide updated 15 June 2026).
Source: marketplacelearn.walmart.comWFS pays for its mistakes only if you claim, and only on time
When you send inventory to Walmart Fulfillment Services, units can go missing at receiving, get damaged in the building, be returned by customers without coming back to stock, or disappear on the way back to you in a removal order. Walmart reimburses many of these cases, but it expects the seller to notice, open the right case type, and attach the right documents.
Each case type has its own clock. An inbound shortage can only be investigated between 10 and 50 days after delivery. A return that was never processed can be disputed from 90 days after the customer started it, and only for 45 days after that. A damaged removal shipment has 60 days from the deduction. A busy seller checking reports once a quarter misses most of these windows, and Walmart says it will not investigate disputes past them.
Then there is the paperwork. For freight sent with your own carrier, Walmart wants BOLs signed by shipper and carrier with the shipment IDs, case count and full addresses. Walmart decides each case at its discretion and accepts no appeals on inbound investigations, so a weak first submission is usually the only one.
Without it
- Filing yourself: Free. Seller Center has an Investigate shipment button for inbound shortages and Seller Support cases for returns and…
- Eva: Lists Walmart reimbursements at 20% of recovered funds with no setup fee or minimum, covering lost and damaged…
With Shortfall Claims
- Inbound shortages investigated between day 10 and day 50 after delivery to the fulfillment center, as Walmart requires, with BOLs or proof of delivery attached.
- Customer return disputes filed within 45 days of each dispute window opening: returns not processed after 90 days, return-to-seller units never received, wrong or damaged items sent back.
- Removal order problems claimed within 60 days of the deduction (30 days if the shipment never arrived), with photos, GTINs and tracking.
- Inbound shortage cases
- BOL check before you ship
How it works
- 1
Look-back audit
You export WFS inbound shipment, inventory, returns and removal reports from Seller Center, plus your BOLs or proof of delivery. Within 3 business days we list every case still inside its window and an estimate of units involved.
- 2
Claims filed
We prepare each case with the documents Walmart requires as a ready-to-submit pack that you file in Seller Center. If you choose to add us as a Read and Write user, we file it for you; Walmart holds you responsible for what every user on your account does.
- 3
Weekly reconciliation
Each week we compare new shipments, receipts, returns and removals, and add new cases to the calendar so each one is filed inside its window.
- 4
Recoveries tracked
Reimbursements land in your Walmart payments, not with us. Each month we report what was filed, paid, denied and why, and what to change in your shipping to stop repeat shortages.
Features
Inbound shortage cases
Units shipped versus units received per shipment and GTIN, opened from day 10 and filed before day 50, with BOLs or carrier proof of delivery attached as Walmart requires per carrier type.
BOL check before you ship
For non-Walmart Preferred Carrier freight, we check that your BOL template has shipment IDs, full destination, freight terms, ship-from address, ship date, carrier and case count, so the claim is accepted later.
Customer return disputes
Returns not processed after 90 days, return-to-seller units not received 45 days after processing, wrong items, damaged items graded sellable, and incorrect dispositions, each filed within 45 days of its window opening.
Removal order claims
Damaged boxes, damaged items, missing units and undelivered removal shipments, filed within 60 or 30 days of the deduction with photos, GTINs and tracking.
Inventory discrepancies
Units that drop out of your WFS inventory reports without a matching sale, return or removal are listed for a Seller Support case.
Claim calendar
Every open case shows its opening date, deadline and status, so nothing expires because it waited for a batch.
Monthly recovery report
Filed, paid, denied and pending, by case type, with the causes that repeat, such as cartons labelled with the wrong count.
A look inside
What you see day to day: the working view and the monthly summary.
Illustration of the layout, built from this page's own feature list. It shows no real results.
Who it's for
Sellers new to WFS
Sending their first shipments to Walmart fulfillment centers and wanting receiving errors caught from day one, with BOLs set up right.
Amazon FBA sellers adding WFS
Used to FBA reimbursement services and finding that Walmart's windows, documents and processes are different.
Brands with steady WFS volume
Hundreds of inbound units a month and enough returns that reconciling them by hand each week is not realistic.
Works with
- Walmart Seller Center WFS inbound shipment reports
- WFS inventory, returns and removal reports
- Walmart Seller Center case management
- Walmart Preferred Carrier shipments
- Your own carrier BOLs and proof of delivery (PDF)
- Excel and Google Sheets claim calendar
- Email or Slack updates
Pricing
Every plan starts with a look-back audit of cases still inside their window. On Pay on recovery you pay 15% of reimbursements after Walmart pays them; on the flat plans there is no percentage. Monthly plans can be cancelled any time. For comparison, Eva lists 20% of recovered Walmart funds (checked 7 November 2026). Founding customer pricing stays fixed while you remain subscribed. We onboard new accounts within 2 business days.
Orders are subject to the Shortfall Claims terms.
Pay on recovery
15% of reimbursements paid
No fixed cost; you pay only when Walmart pays
- Inbound shortage investigations
- Customer return disputes
- Removal order claims
- Weekly reconciliation and claim calendar
- Monthly recovery report
Flat
$79 per month
Up to 2,000 inbound units a month, no commission
- Everything in Pay on recovery
- No percentage on reimbursements
- BOL template check before each freight shipment
- Inventory discrepancy cases
- Email reply within 1 business day
Volume
$199 per month
Up to 10,000 inbound units a month
- Everything in Flat
- Up to 3 Walmart seller accounts
- Shipment-level shortage trends by supplier or prep center
- Quarterly review call
- Slack channel
Compared with the alternatives
- Filing yourself
- Free. Seller Center has an Investigate shipment button for inbound shortages and Seller Support cases for returns and removals. It works if someone checks the reports weekly and tracks each window.
- Eva
- Lists Walmart reimbursements at 20% of recovered funds with no setup fee or minimum, covering lost and damaged inventory, fee overcharges, shipment and return discrepancies.
What changed
- Walmart lets sellers open a WFS inbound shortage investigation between 10 and 50 days after tracking-confirmed delivery to a fulfillment center; if WFS lost the inventory, it reimburses the estimated sale proceeds based on the item's average sales price, and accepts no appeals (guide updated 6 August 2026). Source: marketplacelearn.walmart.com
- WFS customer return disputes must be submitted within 45 days of the dispute window opening; for a return not processed or reimbursed, the window opens 90 days after the customer started the return (guide updated 2 April 2026). Source: marketplacelearn.walmart.com
- For WFS removal orders, damaged or missing units must be claimed within 60 days of the financial deduction, and shipments not delivered back within 30 days; inventory value is the listed price minus referral and fulfillment fees (guide updated 15 June 2026). Source: marketplacelearn.walmart.com
- Eva lists its Walmart reimbursement service at a 20% commission on recovered funds, with no setup fee or monthly minimum (checked 7 November 2026). Source: eva.guru
Your first two weeks
The look-back audit comes back within 3 business days; open cases are filed straight after.
- Day 1: You choose a plan, export WFS reports and share BOLs or proof of delivery.
- Day 2–3: Look-back audit with every case still inside its window.
- Day 4–5: The most urgent case packs are prepared and filed first.
- Week 2: First weekly reconciliation and claim calendar.
Security and data
- We work from report exports and, only if you choose, a separate Read and Write Seller Center user; we never ask for your own password.
- Reports and documents are encrypted in transit and at rest.
- Only the people handling your claims can open your data, and access is logged.
- Data is deleted within 30 days of cancelling, or sooner on request.
Questions
How far back can you claim?
Only as far as each window allows. Inbound investigations close 50 days after delivery, return disputes 45 days after their window opens, removal claims 60 or 30 days after the deduction. The look-back audit at the start shows what is still open today.
What documents will you need from me?
For freight with your own carrier, the BOLs signed by shipper and carrier. For parcels with a non-preferred carrier, proof of delivery showing the street address. Walmart Preferred Carrier parcel shipments need none. For damaged returns and removals, photos of the box and item with the label.
What is not covered?
Walmart says that if you use your own carrier, losses in transit to the fulfillment center are yours to claim from the carrier. Seller-initiated refunds, keep-it rules and missing non-essential accessories are not reimbursed by Walmart either.
Can a denied claim be appealed?
For inbound investigations, Walmart says its decision is final and no appeals are accepted. That is why we check the documents before filing, not after.
Do you need my Seller Center login?
No. By default we hand you ready-to-submit packs and you file them yourself. Seller Center lets an admin add users with Admin, Read and Write or Read Only roles; Walmart's guide describes users as members of your organisation, makes you responsible for their actions, and publishes no specific rule for outside claim services. If you still choose to add us, use Read and Write, never Admin, and remove us at any time.
Is Shortfall Claims part of Walmart?
No. It is an independent service, not affiliated with or endorsed by Walmart. Walmart makes the final decision on every reimbursement.
Every WFS claim filed inside its window
Every plan starts with a look-back audit, then weekly reconciliation for 15% of what Walmart pays back, or $79 a month flat.
Request service