Shortfall Claims terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Shortfall Claims from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Shortfall Claims.
Who provides the service
Shortfall Claims is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
Shortfall Claims reconciles what you sent to Walmart Fulfillment Services with what Walmart received, sold, returned and removed, and prepares each reimbursement claim with the documents Walmart asks for, as a pack for you to submit in Seller Center, or filed by us under a user you choose to add.
What is included
- A look-back audit within 3 business days, listing cases still inside their window
- Inbound shortage, customer return dispute and removal order claims, prepared with the required documents
- Weekly reconciliation and a claim calendar with each case's opening date, deadline and status
- A monthly recovery report of claims filed, paid, denied and pending, with repeat causes
- On Flat and Volume: a BOL template check before each freight shipment and inventory discrepancy cases
- On Volume: up to 3 Walmart seller accounts, shortage trends by supplier or prep center and a quarterly review call
- Onboarding within 2 business days of your request
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Pay on recovery | 15% of reimbursements paid | No fixed cost; you pay only when Walmart pays |
| Flat | $79 per month | Up to 2,000 inbound units a month, no commission |
| Volume | $199 per month | Up to 10,000 inbound units a month |
Every plan starts with a look-back audit of cases still inside their window. On Pay on recovery you pay 15% of reimbursements after Walmart pays them; on the flat plans there is no percentage. Monthly plans can be cancelled any time. For comparison, Eva lists 20% of recovered Walmart funds (checked 7 November 2026). Founding customer pricing stays fixed while you remain subscribed. We onboard new accounts within 2 business days.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Pay on recovery: 15% of reimbursements Walmart pays, no unit cap. Flat: up to 2,000 inbound units a month, no percentage. Volume: up to 10,000 inbound units a month and up to 3 seller accounts. If you go over your monthly allowance, nothing is blocked; we tell you by email, and from the next month you move to the plan that fits. Unused allowance does not roll over. The look-back audit is done once per account, at the start.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not promise any reimbursement; Walmart decides every claim
- We cannot claim cases whose Walmart window has closed
- Losses in transit with your own carrier, seller-initiated refunds, keep-it rules and missing non-essential accessories are not reimbursed by Walmart and not covered
- We do not appeal inbound investigation decisions, which Walmart says are final
- We never ask for your Seller Center password and never accept an Admin role
- Reimbursements are paid by Walmart into your Walmart payments, not to us
Your responsibilities
- Check each claim pack before you submit it, or before you let us file it
- Export accurate and complete WFS reports and provide BOLs, proof of delivery and photos on time
- Have the right to share your Seller Center reports and shipping documents with us
- If you add us as a user, use the Read and Write role, remove us when you wish, and accept that Walmart holds you responsible for every user's actions
- Pay the 15% fee on Pay on recovery after Walmart pays each reimbursement
- Pursue carrier claims for in-transit losses yourself
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
Shortfall Claims is an independent service, not affiliated with or endorsed by Walmart, and not a law firm. We prepare claims from your reports and documents. You submit each claim, or authorize us as a Seller Center user to submit it, and you stay responsible toward Walmart for every claim made from your account and every action of the users you add. Walmart's decision on each claim is final, inbound investigation decisions cannot be appealed, and carrier decisions on in-transit losses are outside our control.
Outside services
- Walmart Seller Center and WFS reports and case management: if Walmart changes its reports, windows, documentation rules or user roles, claims may be delayed or need different documents
- Your carriers and Walmart Preferred Carrier: missing or incomplete BOLs or proof of delivery can lead Walmart to deny a claim
- Email, Slack, Excel or Google Sheets: updates and the claim calendar may be delayed if these services fail
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Shortfall Claims, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Shortfall Claims is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Shortfall Claims is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Shortfall Claims is limited to the fees you paid us for Shortfall Claims in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Shortfall Claims; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.