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Guide · Shipping addresses

A customer entered the wrong shipping address: what to do next

Updated · Rotomal

If the label is not printed yet, edit the order's shipping address and confirm it with the customer in writing. If the label is printed but the package has not shipped, void the label and create a new one. If it is already in transit, request an address change through the carrier, which may be charged; UPS charges $25.25 per package for an address correction until 20 December 2026 and $27.50 after. To prevent it, check every address after checkout and before the label prints.

Before the label is printed

  • Edit the shipping address on the order in your store admin.
  • Email the customer the corrected address and ask them to confirm it.
  • Keep the confirmation with the order in case the package goes missing later.

After the label is printed, before it ships

  • Void or refund the label in your shipping app; carriers and platforms have a time limit for voids.
  • Create a new label with the corrected address.
  • Check the saved address book entry for that customer so the error does not repeat on the next order.

Already in transit

  • Ask the carrier for an address change or intercept; these services are usually charged.
  • If the carrier corrects the address itself, expect an address correction fee on your invoice.
  • If the package comes back, decide in your policy whether the customer pays the second shipment.

Correction fees in 2026 and 2027

CarrierNowNew rateFrom
UPS, per package$25.25$27.5021 Dec 2026
FedEx, per correction$25.50$274 Jan 2027

How to stop it happening

  • Make the house number required at checkout.
  • Check each new order's address against postal data before the label prints.
  • Hold orders with a missing apartment number or an address that does not exist, and ask the customer to confirm.
  • Put a short line in your shipping policy about who pays for reshipping when the address was entered incorrectly.

If you want help

Address Catch runs these checks on every new order, fixes the safe ones and asks the customer about the rest, from $4.99 a month. Every plan starts with a check of your last 200 orders.

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